Safeguarding Due Process in Chinese E-Commerce Disputes: Exploring Legal Foundations and Challenges in Online Dispute Resolution

Abstract

E-commerce has witnessed unprecedented growth in China, accompanied by a surge in disputes necessitating effective resolution mechanisms. This paper explores the legal foundations and challenges of procedural fairness in Chinese e-commerce dispute resolution, with a focus on due process. Through the analysis of noteworthy cases and existing frameworks, the study identifies key components of procedural fairness, including transparency, impartial decision-making, and adherence to due process principles. Additionally, the role of technology in dispute resolution and its impact on fairness are scrutinized. The paper concludes with policy recommendations and practical strategies for enhancing due process in Chinese e-commerce disputes, ensuring a fair and accessible resolution environment.